Surat Municipal Corporation (SMC) has introduced a revolutionary WhatsApp chatbot service, enabling city residents to register complaints, track their resolution status, and access various civic services with just a single message. This new initiative aims to enhance efficiency, accessibility, and responsiveness in public service delivery.
A New Era of Digital Governance
The WhatsApp chatbot service is designed to simplify the complaint registration process, eliminating the need for long queues or multiple visits to SMC offices. By sending a message to the designated WhatsApp number 6359930020, citizens can now conveniently file complaints from their mobile phones, anytime and anywhere.
Comprehensive Civic Services at Your Fingertips
Apart from complaint registration, the chatbot service provides valuable information related to:
- Bill Payments: Citizens can retrieve details about their property tax, water meter bills, and any outstanding dues.
- Civic Services: Information on health centers, civic centers, fire stations, libraries, swimming pools, reading rooms, community halls, and party plots is now easily accessible.
- Real-time Complaint Tracking: Once a complaint is filed, residents can monitor the status of their resolution through WhatsApp, ensuring greater transparency and accountability.
How to Use the WhatsApp Chatbot Service?
- Save the WhatsApp number 6359930020 on your mobile phone.
- Open WhatsApp and send a message to this number.
- Follow the chatbot’s guided prompts to register a complaint or retrieve service-related information.
- Receive instant updates and track the status of your complaint in real-time.
Enhancing Citizen Engagement and Efficiency
The introduction of this WhatsApp chatbot is a step towards smart governance, leveraging technology to make civic services more accessible and user-friendly. It ensures that complaints are addressed efficiently while providing citizens with vital information at their convenience.
With this initiative, SMC continues to strengthen its commitment to improving the quality of life in Surat, making it easier for residents to connect with the administration. As digital solutions become an integral part of urban management, this WhatsApp service marks a significant leap towards a smarter and more responsive city.